Learning Points: 100 Activities and Actions for Customer Service Excellence Book
With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects, and your customers deserve.
In our increasingly competitive business world, it is becoming more and more important to provide the best possible service to customers. Your customer service representatives are in a unique position to keep your customers happy and coming back.
These fun, engaging, and easy-to-use activities take only minutes to complete. They contain a wealth of insights, tips, and guidance that will create employees who…
• Understand the principles of customer service and how to apply them to build rapport, solve problems, and treat the customer with respect.
• Know how to keep customers by removing obstacles to customer service, really listening, finding the root causes of problems, and never taking short-cuts.
• Bring to the job knowledge of new ways to do business - from the Internet and voice mail to cellular phones, virtual meetings, and beyond.
• Add value to everything they do by providing extra touches, making things right, continuously improving and delivering outstanding service - even when they're busy.
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