Product Information:

The Competent Leader 2nd Edtion

Regular Price: 
24.95 CAD
Code: B268
Jane S. Flaherty

2nd Edition

Learn what skills are required to be a successful leader in today's business environment. The Competent Leader concentrates on the interpersonal skills required to be a great leader. Most people in supervisory, managerial, or other positions of leadership have exceptionally strong technical skills but are not equally strong in their interpersonal skills. This is because most people are hired and promoted based on how well they perform the "operational" functions of a position. This book will aid both new and experienced leaders in concentrating on the necessary skills to fine-tune their relationship-building skills. The Competent Leader is written in an easy-to-understand "how-to" format, it offers action planning guides and assessments which help transfer newly learned skills back to the workplace.



  • Understanding the Changing Role of Supervision

  • Building Your Confidence and Self-Esteem

  • Leading Organizational Change

  • Setting Goals and Planning Actions

  • Managing Time to Accomplish Your Goals

  • Communicating Effectively

  • Delegating to Succeed through Others

  • Coaching to Improve Performance

  • Conducting Valuable Performance Reviews

  • Building a High-Performing Team

  • Selecting and Hiring Winners

  • Facilitating Productive Meetings

  • Developing Consensus

  • Managing Conflict

  • Negotiating for Win/Win Results

  • Delivering Extraordinary Customer Service

  • Solving Problems Creatively

  • Cultivating an Empowered Workforce

  • Creating a Motivating Environment

  • To Be a Leader

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