Product Information:

25 Reproducible Activities for Customer Service Excellence

Regular Price: 
134.95 CAD
Code: B819
Author: 
Peter R. Garber

There's no need for a special training facility, no huge costs involved, or no prior training experience required.

Every topic of customer service is addressed in five convenient parts:
• Communication
• Phone Power
• Customer Service Skills
• Customer Service Strategies
• Achieving Results

Activities incorporate exercises, questionnaires, quizzes, facts, role plays, philosophies, characterizations, profiles, assessments, strategies, surveys, matrices, and other tools. Most can be completed in 15-30 minutes.

Areas covered include:
• the customer's first impression
• customer paradigms
• listening to the customer
• finding out who the customer really is
• how rumors get started and spread
• the importance of telephone greeting messages
• dealing with telephone tag and more


How To Order

Send an email or completed Order Form to us at orders@olresources.ca or give us a call toll-free
at 1-888-889-2184. Additional information and shipping rates can be found
here.