Product Information:

The Service Pro: Better Faster and Different Complete Workshop

Regular Price: 
668.25 CAD
Code: B815
Author: 
Rick Tate, Josh, Stroup

Turn conflict into positive change!

Create an organization of “Service Pros” and build a competitive advantage!

The Service Pro - Rick Tate & Josh Stroup

Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.

Key Benefits:

  • Build a sustainable, competitive advantage in your organization.
  • Teach your employees how to service your customers properly, at lightning speed.
  • Motivate your employees to make a sustainable commitment to your customers.

In short, The Service Pro provides the tools and techniques—and the all-important motivation—to raise service to levels that can give your organization a competitive edge.

Key Features:

  • Hard-hitting 1-day workshop for service personnel provides both the “why” it’s so important and the “how” training on key competencies.
  • Companion 1-day workshop for leaders is absolutely essential for managers who must understand the big picture and be able to align systems, support, and recognition to make superior service a competitive strategy.
  • Modular training design enables the trainer to adjust emphasis and work effectively within time constraints.

Description:

The Service Pro combines knowledge of customer situations with the latest consumer research to explore better ways to service your customer. The Service Pro is a comprehensive program with everything you need to turn your customer service personnel in to “Service Pros” who truly care that their customers have a great experience. They are passionate about servicing their customers. They will earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation.

The Service Pro Program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitator’s Guide with instructions for running each module.

Training for Everyone

The Service Pro: Better, Faster, and Different

Package includes:

  • Complete Facilitator’s Guide
  • Video
  • PowerPoint® Presentation
  • 5 Participant’s Workbooks
  • 5 copies of The Service Pro book

How To Order

Send an email or completed Order Form to us at orders@olresources.ca or give us a call toll-free
at 1-888-889-2184. Additional information and shipping rates can be found
here.