Product Information:

Customer Service Training Workshop

Regular Price: 
119.75 CAD
Code: B749
Nancy Friedman

It's the quick, easy, and fun way to develop training that addresses your company's unique needs. Packed with how-to's and tips, this resource will simplify each stage of the process:

  • Analysis
  • Design
  • Delivery
  • Evaluation

Whether you're a training professional or beginner, you'll appreciate the useful diagrams, articles, examples, key points, sample lesson plans, flip charts, and evaluation forms.

The Instructor's Guide includes everything you need to deliver.


How To Order

Send an email or completed Order Form to us at or give us a call toll-free
at 1-888-889-2184. Additional information and shipping rates can be found