Product Information:

50 Activities for Conflict Resolution

Regular Price: 
203.95 CAD
Code: B242
Jonamay Lambert and Selma Myers

This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor

Selected Contents

Part One: Group Workshop Activities

  • Two Responses to Conflict: Fight or Flight
  • How Can We Both Win? A Quick Demonstration
  • Individual Conflict Styles: A Zoological Approach
  • Approaches to Conflict: Role Play Demonstration
  • When Conflict Creates Stress, Don't Just Stand There...
  • Introduction to Listening: A Self Inventory
  • Red Flags
  • Benefits and Barriers: Exploring Third Party Intervention
  • Mismatched? Are You Reading the Non-Verbal Cues?
  • Constructive or Destructive Conflict: Lessons to be Learned
  • Gaining a Different Perspective
  • Assumptions: Who Needs 'Em?
  • Portrait of a Peacemaker
  • What Kind of Question is That?
  • Third-Party Mediation
  • Formulating Clear Agreements


Part Two: Individualized Exercises and Assessments

  • Self-Assessment in Dealing with Differences
  • Analyzing A Conflict: Is It Worth Getting Into?
  • In the Heat of the Moment
  • How to Deal with Hot Buttons
  • Resolving a Conflict through Planning
  • Mediation: Test Your Knowledge
  • First Thoughts About Others: Perception IQ Quiz
  • Uncovering the Hidden Agenda
  • Your Turn: A Non-Judgmental Exercise
  • Supportive Listening: What's Your Score?
  • Escalate vs. Acknowledge: The Choice is Yours
  • Eight Different Points of View


How To Order

Send an email or completed Order Form to us at or give us a call toll-free
at 1-888-889-2184. Additional information and shipping rates can be found