Product Information:

The Service Pro Book

Regular Price: 
17.50 CAD
Code: B813
Rick Tate, Josh Stroup

Creating Better, Faster, and Different Customer Experiences!

Reinforce employee and leader training or provide a great self-study tool.  

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.

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